When you invite someone into your home, you should know what to expect. Tin Man Heating, Cooling, Plumbing, and Electrical stands behind our heating, cooling, plumbing, and electrical work with clear promises built around respect, communication, and quality workmanship.
Tin Man Heating, Cooling, Plumbing, and Electrical wants every customer to feel confident before, during, and after service. These guarantees explain the standards we expect from our team and the experience we work to provide in every home.
For qualifying heating and cooling systems installed by Tin Man, we stand behind the way the system is sized and installed. When equipment is operated and maintained according to the manufacturer’s requirements, it should perform as discussed at the time of installation. Under normal operating conditions, our goal is to keep the temperature at the thermostat within 3 degrees of the selected setting.
If the system does not meet the agreed performance standard because of the original installation or system sizing, we will evaluate the system and make the necessary adjustments, repairs, or replacements for up to five years from installation. This guarantee does not cover a later equipment or component failure, lack of required maintenance, changes to the home, or conditions outside the system’s designed operating range.
We want you to feel good about the work performed in your home. Our technicians are expected to be courteous, careful, and professional from the moment they arrive until the job is complete. If something about our workmanship or service experience does not meet the standard we promised, contact us. We will review the concern and work with you to make it right.
You deserve to understand the cost before work begins. We will explain the recommended work and provide pricing for the approved scope before we get started. If we find something that changes the scope of the job, we will explain the issue and get your approval before moving forward with additional work.
Your home should be treated with the same care we would want in our own homes. Our team takes reasonable steps to protect floors, work areas, and nearby belongings while we complete the job. We also clean up our work area before we leave. If our work causes accidental damage, let us know so we can review the situation and make it right.
You can expect respectful behavior from the people working in your home. Our team members are expected to arrive prepared, communicate professionally, avoid smoking in your home, and treat your property with care. We take responsibility for the way our team represents Tin Man on every visit.
Home service should not leave you guessing. We will explain what we find, what your options are, and what we recommend in plain language. Whether you need furnace repair, AC service, plumbing work, or an electrical repair, you should understand the problem and the next step before work begins.
New equipment and major home systems should be installed correctly from the start. We follow manufacturer instructions, applicable codes, and our installation procedures. Before we finish, we check the work and verify that the installed system or equipment is operating as intended. If a workmanship issue covered by our applicable warranty comes up, contact us so we can address it.
We respect your time. We will work to arrive within the scheduled service window and keep you informed if conditions change. Service calls and installations can sometimes take longer than expected, but you should not be left wondering where your technician is or what happens next.
Our job is to help you make a good decision for your home. We will explain when a repair makes sense, when replacement may be worth considering, and why. We do not want you paying for work you do not need. Our recommendations are based on the condition of the system, safety, reliability, efficiency, and your goals for the home.
When the work is finished, the work area should be ready for you to use again. Our technicians are expected to remove job-related debris, pick up tools and materials, and leave the area in a clean condition. We want the lasting reminder of our visit to be a problem that was solved, not a mess that was left behind.
Questions about a guarantee? Call Tin Man before your service or installation and we will explain the coverage that applies to your job.
Guarantees apply to work performed by Tin Man and may vary by service, equipment, installation, maintenance status, manufacturer requirements, and applicable warranty terms. Ask us for the details that apply to your specific service or installation.
